Terms & Conditions for riding activities and holidays
1. Making Your Booking & Contract
In order to make your booking, the booking form must be completed by the party leader (‘the Client’) who must be over the age of eighteen. This can be done by:
i. Sending a signed booking form to us; or
ii. Completing a booking form over the telephone with us.
On completion of this form the Client confirms that all members of the party agree to abide by the Terms and Conditions set out in this document. A Contract will exist between the Client and Hipica Formentor as soon as the confirmation invoice has been issued. This Contract is governed by Spanish law and in the unlikely event of a dispute both parties agree to submit to the exclusive jurisdiction of the Spanish courts at all times.
On completion of the booking and riding experience forms the Client declares that the information provided is accurate.
The maximum weight limit for our riders is 15 stone (96kg/212lbs).
In order to secure your booking, a deposit of 20% of the total holiday price must be paid within ten days of making your provisional booking. We must receive the balance including any additional costs no later than four weeks before departure. If full payment is not received on the due date we reserve the right to treat the booking as cancelled and, therefore, apply cancellation charges as set out in clause 7 below. Should you make your booking within four weeks of departure then the full cost of the holiday will be due immediately.
3. The Cost of Your Holiday Arrangements
All itineraries clearly state what is included and excluded in the price of each holiday. Upon completing a booking form, the Client agrees to the itinerary and the price of the holiday. Any exclusions will be clear and the Client will be responsible for any additional meals or drinks that they choose to purchase.
4. Cancellation by Hipica Formentor
In the unlikely event that we have to cancel your riding holiday for reasons other than
a) Fault of the client
b) Force majeure
c) Insufficient numbers to proceed with ride
we will endeavour to offer you an alternative holiday of at least comparable standard if available.
5. Alterations & Changes to the planned itinerary
We will do our best to ensure the riding holidays are provided as booked.
However, our holidays and itineraries are planned in advance of promotion and therefore, are occasionally subject to changes. In the event of minor alterations and changes that we are forced to make, no refund or compensation will be given and if you cancel the holiday the provisions of clause 7 will apply.
A minor change or alteration includes any change which is not a significant change.
If we are aware of changes prior to booking, we will inform the Client before a booking is made.
Please note that we do not accept responsibility under any circumstances for flights booked separately by Clients.
6. Force Majeure
We regret we cannot offer refunds or compensation in the event of cancellation or alterations as a result of force majeure. Force majeure is defined as war, threat of war, riot, civil strife, industrial dispute, strike, lock-out, government action, terrorist activity, natural or nuclear disaster, fire, flood and adverse weather conditions.
7. Cancellation by You
Bookings may be cancelled at any time prior to the departure date by written notification by post or email, by the Client. The cancellation date will be taken as the date that written confirmation is received.
a) 28 days or less before departure date – 100% cancellation charge
b) 28 – 56 days before departure date – 50% cancellation charge
c) The deposit payment of 20% is non-refundable after a holiday booking has been confirmed by us.
8. Alterations & Changes by You
Should you wish to make changes to your holiday after confirmation, we will make every effort to make the requested alterations, although we provide no guarantee that this will be possible.
In completing the booking form, the Client and all members of the party accept that horse riding is classed as a high risk sport and being in the vicinity of horses poses risks. Whilst riding or in the vicinity of those horses, you must comply at all times with the guide’s instructions. It is a condition of your booking that you accept that we may have to insist that you dismount or to refuse you the right to ride for any reason including your inability, health or behaviour, if we consider you are endangering or may endanger the safely or welfare of any persons or horses including yourself. In the event of such circumstances, you will not be entitled to any refund or compensation.
Please note that the laws, requirements and standards here in Mallorca may be different to where you live and may sometimes be lower, we abide by laws local to us. The law here does not require the wearing of riding helmets (for example) but we still recommend that you do wear one. If you bring a helmet with you, it should comply with relevant safety standards in the country of purchase. Riding helmets are available at the stables.
We accept responsibility for ensuring that all parts of our contract with you are properly performed except where failure or improper performance is due to:
a) your own acts or omissions.
b) the acts or omissions of a third party not connected with the provision of your arrangements and which are unforeseeable or unavoidable.
c) Any event which we could not have foreseen or forestalled even with all due care.
d) Force majeure
We require you to have adequate insurance to cover your holiday or riding activities with us and can accept no liability for personal injury or death, or for the loss, theft or damage to personal belongings.
We cannot offer any assistance in the event of a delay at your outward or homeward points of departure. Please refer to your carrier for assistance.
On completing the booking form, the Client accepts responsibility for loss and / or damage caused by the Client or any member of the party. Full payment for any such loss or damage must be paid directly to the appropriate party immediately. If you fail to do so you must indemnify us against any claims including legal costs subsequently made as a result of your acts or omissions.
We expect all clients to behave with consideration to other people. If, in our opinion, or in the opinion of any other person in authority, the Client or any member of the party behaves in such a way as to cause or be likely to cause distress, danger, or annoyance to any third party or damage to property, we reserve the right to terminate the holiday arrangements of that person without notice. In this situation, we will bear no responsibility towards that person (including any return transfer arrangements) and we will not be responsible for meeting any costs or expenses that that person may incur as a result. We will not make any refunds or pay any compensation.
12. Special Request or Medical Problems
Whist we will make every effort to respond to any personal requirements in respect of dietary or medical requests, we cannot guarantee that this will always be possible. Please let us know of any specific requests, in advance of your trip, in writing so that we can confirm whether we can meet your needs or not.
13. Data Protection Policy
We need you to provide information such as name, address, riding experience and any specific requirements.
We take full responsibility for ensuring proper security measures are in place to protect your booking information.
We will not pass your details onto third parties not connected with your holiday.
Travel Insurance is mandatory for all clients travelling to us for a holiday and the Client must demonstrate that they have adequate cover. If the Client’s insurance policy specifies any particular requirements such as specific safety equipment, it is the Client’s responsibility to provide this equipment. We only offer helmets.
15. Ride itineraries and Ride Length
We write a sample itinerary for each activity, which can be found on our website, or if tailor made will be discussed with you and confirmed on your booking form. Where programmes are planned in advance, they may be subject to changes. Please note a 1/2-day ride will be approximately 2 hours in the saddle and a full day’s ride will be approximately 4 hours. Private lessons are 1/2 – 3/4 hr and group lessons are one hour in length. Where appropriate hacks may be changed to lessons and vice versa
16. Riding Level
We will need to know prior to your arrival your level of riding. Please be honest and truthful about your previous experience, write more rather than less if you are in any doubt or call us and we will help you. Failure to disclose your true riding level may lead to you being unable to take part in hacking out in the countryside or worse still may prevent you from riding entirely. If you ride less than six times a year you are unlikely to be regarded as more than a novice except for in exceptional circumstances for example you had your own horse as a child. If in doubt, please ask us!
17. Rules for Riding
When you are riding our horses please respect our commands, we know our horses and it is our aim to keep both you and the horses safe.
Our riding is available to riders between the ages of 5 and 75 years old, in the unlikely event that a member of your party falls outside of these age parameters you must check with us first.
18. Trip participation and Client Responsibility
You agree to accept the authority and decisions of our instructors and guides, whilst on a trip with us. If in our opinion or any other person in a position of authority (such as, for example, a hotel manager), your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or any third party (including any other Clients of the Company) or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense.